FAQ 

​How Do I Place An Order?​

 

You can place your order right on our website by selecting the design of your shirt, as well as the size and color.

If you'd like to place an order for a custom shirt, please email us your idea to sales@carloscreations.com



 

Payment & Shipping

 

Our shipping policy allows 3-5 business for processing and handling. If your order is needed for a specific date, please inquire before placing your order to ensure delivery. Custom orders may take longer due to coordination between the client and representative. 



 

Returns & Refunds

All Return request must be made within 24 hours of delivery. The Item must be returned in original packaging without visible signs of wear or wash. Customer is subject to up to 50% restocking fee per return. Upon inspection if item is found to be physically damaged opposed to "Defected Order" you are subject to being charged for the 50% restocking fee.

All Exchange request must be made within 24 hours of delivery. The item must be returned in original packaging without ANY damage. If damage is found you will be charged a 50% restocking fee.

 

Garment Care

When washing garments purchased from us, please ensure you wash the items in cold water. Hang to dry if possible, or use dryer on delicate cycle at low heat.

Thank you for shopping with us!